Jun 11, 2018 | Blog, News
It’s painful to lose customers. But we can make it a positive experience for everyone. Get Curious & Vulnerable Ask them why you’ve been fired. Asking “why?” is the most painful part of the whole damn thing, because when we’re...
Jun 11, 2018 | Become a Calm Company, Blog, How to Make More Sales
I used to freak out when I was fired. I’d grovel, offer free service, anything to win the customer back. But now when I get fired, it’s a relief. Because you know what? Calm companies stay the course and don’t freak out. The email below came from...
May 28, 2018 | Become a Calm Company, Blog
“Are you a non-profit organization?”A question on my website cost calculator. Fact: Organizations with multiple stakeholders require more time/energy/money/etc to build consensus compared to their single-person small business counterparts. Groups of...
Apr 3, 2018 | Blog, How to Make More Sales
The quality of your website is only as good as the questions you ask of it! Below are some common questions I field from customers along with my conversation-starter responses. Bad Question: My WordPress site is currently having issues – it's slow, and...
